Lon Baker is the COO at Virtual PBX, an award-winning business Voice-Over-IP provider. With a unified communications strategy, Virtual PBX lets you connect your users over traditional phones, computers, or mobile devices.

It also lets you transform any location into a productive home office, greet customers using their Virtual Receptionist, route calls by the department, update your business hours, start a video conference call, and much more! 

During this interview we cover:

  • 00:00 Intro
  • 01:02 – Lon’s  Background, Past Positions & From VirtualPBX Customer to COO
  • 02:53 – Pros & Cons  of Using VoIP Over Conventional Communication Methods
  • 06:07 – Can VoIP be Adapted to Every Development & Tech Circumstances?
  • 07:34 –  VoIP for SaaS Teams 
  • 09:24 – Security, Call Encryption & VoIP Security
  • 10:57 – The Right Balance for Businesses to Mix Voice, Video & Messages
  • 12:25 –  Competing With The Big Names In the Industry
  • 14:19 – What to Look for When searching for a VoIP provider
  • 16:23 – WorkPatterns: One on Ones, Team Collaboration, Feedback, Recognition & Goals – all in one place
  • 18:20 – Growth Strategies That Have Worked for VirtualPBX 
  • 21:33 – Failed Growth Experiences
  • 22:58 – Advice Spencer Would Give His 25 Years Old Self
  • 23:50 – Know  When to Kill a Product
  • 25:05 – Biggest Challenges Lon is Facing Right Now with VirtualPBX?
  • 25:54 – Instrumental Resources for Lon Success
  • 28:06 – What does Success Mean to Lon Today
  • 29:27 – Get in Touch With Lon



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