Becoming a SaaS Leader in the Competitive Communications Market with Lon Baker | #109 SaaS Webcast

05/13/2021

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Lon Baker is the COO at Virtual PBX, an award-winning business Voice-Over-IP provider. With a unified communications strategy, Virtual PBX lets you connect your users over traditional phones, computers, or mobile devices.

It also lets you transform any location into a productive home office, greet customers using their Virtual Receptionist, route calls by the department, update your business hours, start a video conference call, and much more!

During this interview we cover:

00:00 Intro
01:02 – Lon’s Background, Past Positions & From VirtualPBX Customer to COO
02:53 – Pros & Cons of Using VoIP Over Conventional Communication Methods
06:07 – Can VoIP be Adapted to Every Development & Tech Circumstances?
07:34 – VoIP for SaaS Teams
09:24 – Security, Call Encryption & VoIP Security
10:57 – The Right Balance for Businesses to Mix Voice, Video & Messages
12:25 – Competing With The Big Names In the Industry
14:19 – What to Look for When searching for a VoIP provider
16:23 – WorkPatterns: One on Ones, Team Collaboration, Feedback, Recognition & Goals – all in one place
18:20 – Growth Strategies That Have Worked for VirtualPBX
21:33 – Failed Growth Experiences
22:58 – Advice Spencer Would Give His 25 Years Old Self
23:50 – Know When to Kill a Product
25:05 – Biggest Challenges Lon is Facing Right Now with VirtualPBX?
25:54 – Instrumental Resources for Lon Success
28:06 – What does Success Mean to Lon Today
29:27 – Get in Touch With Lon